Remote Desktop Connection

NOTE #1: If the VPN is not working, please try using Remote Desktop via SSH Tunneling instead.

NOTE #2: These directions are for ICS staff only. No students will be granted remote access to any ICS-managed computers. Contact your department/professor for an accommodation or borrow a laptop instead. Alternatively, you may use openlab or https://hub.ics.uci.edu.

Your ICS username will need to be added to your desktop computer's approved remote user list by Computing Support (or an admin on your computer). Please email helpdesk@ics.uci.edu with a request to be added. We will need the name of your desktop computer, which can generally be found on the white label attached to the computer case.

Alternatively, you can find your computer name by typing PC and right clicking on Properties as shown below:

The window that opens up will tell you your computer and full computer name.

Windows to Windows Desktop

Install the VPN software from https://www.oit.uci.edu/help/vpn.

Establish a VPN connection with the following settings:

  • Address: vpn2.uci.edu (per OIT's latest recommendation)
  • Group: Default-UCI or UCI (WebVPN will not work)
  • Username: your UCInetid
  • Password: your UCI password

Press Accept.

Occasionally the VPN software will have updates. You will have to wait for the updates to be installed.

You should see the following message once you are connected.

Press the Start/Windows key to open up the Windows menu and start typing Remote Desktop Connection.

Enter the following settings:

  • Computer: yourcomputername.ics.uci.edu (use the name of the computer you are trying to connect to)
  • Username: yourusername@ics.uci.edu (if that fails, try uci-ics\yourusername for the username field)
  • Password: your ICS password

If you want to use your local printer/s, click on the Local Resources tab and make sure the the printers box is checked:

Click Connect. Once you have established a successful connection to your office computer, you will see a blue horizontal line similar to:

where your office computer name will appear in the white box area. You can use this blue bar to minimize your Remote Desktop Connection. Everything you do here will be as if you were in front of your computer at work, meaning, you will have access to Office, Acrobat, and your H: drive. Once you minimize or close that blue Remote Desktop Connection window, you will be taken back to your local or home computer.

Properly Disconnect Each Day

At the end of your day, click on the x on that blue bar to close your remote connection to your desktop. You do not need to shut down or log off. If you shut down your office computer, you will need to take a trip to campus to turn it on. All you have to do is close the blue bar so that next day you can go back to your opened windows. Once you close that blue RDC bar, you may turn off your local or home computer.

Check Your Power Settings

Your computer should NOT be set to sleep after inactivity. Otherwise, you won't be able to remote into it.

For Windows 10, press the Start/Windows key to open up the Windows menu and start typing Power Settings until the following option appears:

Ensure that Sleep for your PC is set to Never. You may choose a different value for Screen.

Mac to Windows Desktop

Install the VPN software from https://www.oit.uci.edu/help/vpn.

Establish a VPN connection with the following settings:

  • Address: vpn2.uci.edu (per OIT's latest recommendation)
  • Group: UCI (WebVPN will not work)
  • Username: your UCInetid
  • Password: your UCI password

Press Accept. Occasionally you will have to wait for updates to be installed.

You will see this when a connection has been established.

Open the Apple Store and search for Remote Desktop.

Install the Remote Desktop App by Microsoft: https://apps.apple.com/us/app/microsoft-remote-desktop-10/id1295203466?mt=12 Warning: make sure the publisher is Microsoft Corporation, not third parties (compare the red icon). You will need to log in with your relevant credentials:

You may be prompted to confirm access to devices such as your microphone, which you can allow or not.

Click on Add PC to add your computer connection to Remote Desktop Connection.

Use the following settings:

  • Computer: yourcomputername.ics.uci.edu (use the name of the computer you are trying to connect to)
  • Friendly name: a label of your choosing

Under the Display tab, you can check or uncheck the Start session in full screen box as needed. If you experience resolution issues, such as the text being too small, check the Update the session resolution on resize box.

Under the Devices & Audio tab, check the Printers box so that you can print using your local (home) printers remotely. Make sure you select your local (home) printer the first time you try to print from each program.

Your connection should now be saved as depicted:

Double click on it to initiate a connection.

Enter your credentials as follows:

  • Username: yourusername@ics.uci.edu (if that fails, try uci-ics\yourusername for the username field)
  • Password: your ICS password

Click Continue.

You should now be connected to your work desktop. If you move the cursor to the top of the screen, you will see the Remote Desktop menu.

Use that menu to quit Remote Desktop when you are done.

Check Your Power Settings at Work

Your Windows computer at work should NOT be set to sleep after inactivity. Otherwise, you won't be able to remote into it.

For Windows 10, press the Start/Windows key to open up the Windows menu and start typing Power Settings until the following option appears:

Ensure that Sleep for your PC is set to Never. You may choose a different value for Screen.

Mac to Mac Desktop

Install the VPN software from https://www.oit.uci.edu/help/vpn.

Establish a VPN connection with the following settings:

  • Address: vpn2.uci.edu (per OIT's latest recommendation)
  • Group: UCI (WebVPN will not work)
  • Username: your UCInetid
  • Password: your UCI password

Allow remote access: https://support.apple.com/guide/mac-help/allow-apple-remote-desktop-to-access-your-mac-mh11851/mac

Follow one of these 3 methods: https://www.howtogeek.com/180953/3-free-ways-to-remotely-connect-to-your-macs-desktop

accounts/remote_desktop_connection.txt · Last modified: 2022/03/30 14:56 by luciad
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