UCI Campus VPN

OIT runs a campus VPN available to any UCI affiliate with an active UCINetID. Please see the following URL: OIT UCI Campus VPN.

VPN Software Troubleshooting

Follow these steps when troubleshooting general issues with the VPN software:

  1. Verify that you are using your UCInetID and UCInetID password (not your ICS one!)
  2. Ensure that you have wifi/data access to receive Duo prompts on your phone (if not using a hardware token)
  3. Connect to vpn2.uci.edu instead of vpn.uci.edu and vice versa
  4. Select a different group from UCI-Default
  5. Reboot your computer
  6. Reboot your phone
  7. Remove and install the most recent version of the VPN software: https://oit.uci.edu/vpn

Specific Error Messages

“Authentication failed due to problem navigating to the single sign-on URL.” If you get this error message and do not get a Duo prompt on your phone as expected, reboot your computer. After rebooting, you should be prompted by Duo again.

Un/reinstall the VPN app on your Mac

  • Uninstall the VPN app from your Mac device by dragging it to the Trash
  • Empty your Trash (you cannot undo this action; please check for any deleted files you may need later)
  • Go to https://oit.uci.edu/vpn to download the latest software release
  • Install the app again (uncheck everything but the VPN client for the components listed)

Sometimes the app is not properly removed from your Mac device, which will prevent you from being able to install it again. Try:

  • Open a Terminal window (by going to Finder, Applications, Utilities OR searching for it using Launch Pad)
  • Copy paste this command to the Terminal window:
sudo pkgutil –-forget com.cisco.pkg.anyconnect.vpn
  • Press return after entering the command

Getting Further Help

If you need help over Zoom, please contact helpdesk@ics.uci.edu with:

  • time slots work for you
  • the error message you are receiving
  • the operating system (Windows/Mac) you are using
  • any relevant screenshots
network/campus/campusvpn.txt · Last modified: 2022/01/11 17:06 by luciad
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