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start [2020/10/06 11:12] Hans [Bren School Computing Support] |
start [2022/03/15 15:52] (current) hans [Bren School Computing Support] |
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| - | **Available Articles. ** | + | ** Promoted Articles ** |
| - | * [[:announce:fall-2020|Fall Quarter 2020 Announcements]] | + | |
| - | * [[:projects:maint-fall-2020|Fall Quarter 2020 Maintenance Schedule]] | + | |
| * [[virtual_environments:jupyterhub|Check out Jupyterhub @ ICS]] | * [[virtual_environments:jupyterhub|Check out Jupyterhub @ ICS]] | ||
| + | * [[:announce:announce-2022|2022 Announcements ]] | ||
| + | * [[:projects:maint-2022|2022 Maintenance Schedule]] | ||
| * [[accounts:password_change_reset|Lastpass Enterprise and other Password Management Tools]] | * [[accounts:password_change_reset|Lastpass Enterprise and other Password Management Tools]] | ||
| + | ** Past Promoted Articles** | ||
| + | * [[:announce:announce-2021|2021 2021 Announcements]] | ||
| + | * [[:projects:maint-spring-2021|Spring Quarter 2021 Maintenance Schedule]] | ||
| + | * [[:projects:maint-2021|2021 Maintenance Schedule]] | ||
| + | * [[:projects:maint-winter-2021|Winter Quarter 2021 Maintenance Schedule]] | ||
| - | **Supporting the Instructional, Research, and Administrative Missions of the Bren School of Information and Computer Science.** | ||
| - | * Location: Information and Computer Science Bldg. 302 Suite 346 Irvine Ca, 92697-3425 | + | ** Supporting the Instructional, Research, and Administrative Missions of the Bren School of Information and Computer Science.** |
| + | |||
| + | * Location: Information and Computer Science Bldg. 302 Suite 346 Irvine Ca, 92697-3425 | ||
| * Hours: Monday - Friday 8 am to 12 pm, 1 pm to 5 pm (excluding University holidays) | * Hours: Monday - Friday 8 am to 12 pm, 1 pm to 5 pm (excluding University holidays) | ||
| * Phone: 949-824-4222 | * Phone: 949-824-4222 | ||
| + | * Email: helpdesk@ics.uci.edu | ||
| + | * [[sysops|System Operations]](Sysops) | ||
| Computing Support operates a Helpdesk to ensure that requests are tracked and completed in a timely manner. The Helpdesk should be consulted with problems regarding ICS accounts, accessing Bren School ICS systems, supplied/supported software, and when planning to purchase new systems. For more information, please send an email to helpdesk@ics.uci.edu | Computing Support operates a Helpdesk to ensure that requests are tracked and completed in a timely manner. The Helpdesk should be consulted with problems regarding ICS accounts, accessing Bren School ICS systems, supplied/supported software, and when planning to purchase new systems. For more information, please send an email to helpdesk@ics.uci.edu | ||
| Line 29: | Line 37: | ||
| * Your ICS username is the same as your UCInetid. | * Your ICS username is the same as your UCInetid. | ||
| - | * If you need to reset your ICS account password, go to https://support.ics.uci.edu/password. | + | * If you need to reset your ICS account password, go to https://password.ics.uci.edu. |
| - | * Read the password rules, then scroll to the bottom of the page. | + | * Read the password rules, then click on the top on either Question or Email |
| * Answer either your secret question or request a password reset link, which will be valid for 60 minutes. | * Answer either your secret question or request a password reset link, which will be valid for 60 minutes. | ||
| * If you need additional help, email helpdesk@ics.uci.edu with your information, a description of the problem, and/or relevant screenshots. | * If you need additional help, email helpdesk@ics.uci.edu with your information, a description of the problem, and/or relevant screenshots. | ||
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| For ICS-planned maintenance, check our calendar: | For ICS-planned maintenance, check our calendar: | ||
| - | * [[https://calendar.google.com/calendar/embed?src=ics.uci.edu_rbt2q6kmhapqm4bjaet1j48h00@group.calendar.google.com&ctz=America/Los_Angeles|ICS Maintenance Calendar]] | + | * [[https://calendar.google.com/calendar/embed?src=ics.uci.edu_rbt2q6kmhapqm4bjaet1j48h00@group.calendar.google.com&ctz=America/Los_Angeles|ICS Maintenance Calendar]] |
| Please note: If you believe that there is a problem with email delivery or that an email message to Helpdesk may not be processed by the ICS email servers, please call (949) 824-4222. | Please note: If you believe that there is a problem with email delivery or that an email message to Helpdesk may not be processed by the ICS email servers, please call (949) 824-4222. | ||
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| Suite 346 | Suite 346 | ||
| Irvine, Ca 92697-3425 | Irvine, Ca 92697-3425 | ||
| - | </code> | ||
| - | |||
| - | === COVID Mailing Address === | ||
| - | |||
| - | <code> | ||
| - | UNIVERSITY CA IRVINE | ||
| - | __Your Name__ c/o ICS Computing Support Group | ||
| - | 19182 JAMBOREE RD | ||
| - | ICS COMPUTING SUPPORT DEPT | ||
| - | IRVINE, CA 92612-2501 | ||
| </code> | </code> | ||
| ==== Medium to Large Deliveries (i.e. pallets, carrier deliveries) ==== | ==== Medium to Large Deliveries (i.e. pallets, carrier deliveries) ==== | ||
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| - | ===== Recent ICS Incidents and Outages ===== | ||
| - | |||
| - | Resolved: SGE Master Service is back online. Queued jobs must be resubmitted. | ||
| - | [[https://helpdesk.ics.uci.edu/Ticket/Display.html?id=69288|https://helpdesk.ics.uci.edu/Ticket/Display.html?id=69288]] | ||
